Appointment System Change

As part of our ‘You Said We Did’ campaign a large number of patients said that they did not like having to contact us at 8am for ‘on the day’ appointments. So we decided to trial the old way of making all of our appointments pre-bookable; as this will take away the need to contact us at 8am.

We started this new system on the 22nd of July 2024, and tried our best to contact all of our patients to let them know about this.

We still have a very small number of on the day appointments reserved each day, but these are strictly monitored and only given to those patients with an acute problem that can only be dealt with by us, and on the day; and all of those decisions are made by the on-call GP.

It is important to note that this does not improve how many appointments we have to offer, it simply takes away the need to contact us at 8am.

Initial feedback has shown that this new system seems to be popular and we will continue to use it at present.

We thank all of our patients for their patience during the time it took us to change over.