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If you suspect you may have coronavirus, please DO NOT COME TO THE SURGERY.

Please telephone the surgery for the Doctor to call you back with advice. Or ring 111.

Public health advice currently is : Anyone who develops symptoms, however mild, should self-isolate at home immediately and only call NHS 111 if they develop complications.

IMPORTANT NOTICE REGARDING FACE COVERINGS - JULY 2021 - please click this link for advice and frequently asked questions. (Added 4/3/2020)



We are now able to provide our patients with an easy and quick way of booking an appointment with the Citizens Advice Bureau.  If you feel that an appointment with this service will help you then please contact our reception team and they will arrange a booking for you.  Once the details have been received by the Citizens Advice Bureau a member of their team will contact you to discuss your initial needs in more depth, and may even be able to re-arrange your appointment time to a day/time which is more suitable for you.

Currently, the Citizens Advice Bureau team are conducting meetings via telephone; however as restrictions ease they hope to be back out in to the community very soon and your appointment will be held face-to-face either here at West Oak or at another local venue.


 Are you a Carer?

 If you are looking after someone who couldn’t cope without your help, we really would like you to let us know, so that we can ensure you receive all the support and information we can give. A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. You are a Young Carer if you are under 18 in this role.

You can be added to the practice 'carer register' and gain access to information and support. This includes access to a named Carer Champion.

A Carer Champion is a staff member at your practice who support carers.

Nurse Cathy Saunby is the Practice's Carer Champion at WEST OAK SURGERY.

As a Carer, you are entitled to an annual flu vaccine, a health check and can request a Carers Assessment.

Ask in your GP practice for more information.


Carers can get information, advice and tailored support by contacting the Nottinghamshire Carers Hub by calling 0115 824 8824. Lines are open Monday to Friday, 9am until 5pm.


You can speak to an experienced support worker who will provide a personalised service that meets your individual needs. The service is available to all carers and all ages.


Alternatively, you can contact them using the following methods:




Information and support for Carers (including carer’s assessments) provided by Nottinghamshire County Council can be found at or by contacting the Customer Service Centre on 0300 500 8080


 Changes to requesting medication.

From the 16th of August 2021 we will no longer be taking prescription requests over the telephone.  This was an emergency measure to help ease pressure on our patients during the various lockdowns, but now that the lockdowns have eased we will be returning to the normal way of ordering prescriptions - either by putting them in the post box in the foyer, via post, or online. 

We would like to inform you that from 1st March 2020 West Oak Surgery will no longer be accepting prescription requests on the patients’ behalf by their nominated pharmacy. We ask that you request your own medication to help reduce wastage and over ordering unnecessary medication.  The pharmacy can still collect medication on your behalf and we can still send to them electronically. 

 This decision has carefully been made by West Oak Surgery with the support of the PPG and clinicians within the practice.

 We understand that this change may cause inconvenience to some of our patients and because of this we will be happy to consider requests for the pharmacy to continue to order on patients behalf in exceptional circumstances, e.g. patients with learning disabilities, dementia, housebound and when other methods may be unsuitable.


Have you heard about Primary Care Networks?

Please click on the link and have a read of our information leaflet designed to give you an overview of what this means and how it may affect your surgery and the patients.          

Primary Care Network Information 


Early morning appointments with the Nurse and Health Care Assistant

Please be aware that we are now offering early morning appointments with our Practice Nurse and Health Care Assistant.  Monday-Wednesday 7.30am.  The appointments are pre-bookable - please call reception to book in.


Extra evening and weekend appointments available in the local area

You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.



Are you signed up for online services?

Did you know, once signed up, you can book appointments with the GP, order repeat medication and view part of your medical record on-line?  Please bring photo ID to reception where we can sign you up and give you login details and a password. 

Health News from the BBC and the NHS

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