Appointment System Change

As part of our ‘You Said We Did’ campaign a large number of patients said that they did not like having to contact us at 8am for ‘on the day’ appointments. So a year ago we decided to trial the old way of making all of our appointments pre-bookable; as it was hoped that this would take away the need to contact us at 8am.

Following feedback from our patients we are pleased to inform you all that we feel this change has greatly improved access for our patients.

We still have a very small number of on the day appointments reserved each day, but these are strictly monitored and only given to those patients with an acute problem that can only be dealt with by us, and on the day; and all of those decisions are made by the on-call GP. All of our other appointments are pre-bookable and patients can contact us from 10am onwards each day for these.

It is important to note that this does not improve how many appointments we have to offer, it simply takes away the need to contact us at 8am.

We thank all of our patients for their patience during the time it took us to change over.