West Oak Surgery
The doctors and staff at West Oak Surgery Mapperley are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Over the last few months, there has been a considerable increase in the demand for appointments. The surgery will be using reception triage which is a system used to assess urgency of cases and to place patients the appropriate care pathways ensuring the patient is directed to the most appropriate resource.
When you telephone to book an appointment to see the GP, the receptionist will ask you a few simple and non intrusive questions.
This is because reception has a number of alterative types of appointments available to offer you. These will include:
A routine appointment bookable up to 8 weeks in advance
Same day appointments released on the day
Urgent appointments available on the day
An appointment with the Nurse or Healthcare Assistant
A telephone consultation with the GP
A telephone consultation with the Nurse
Leaving a message for the relevant person to deal with your problem or query
Signposting you to another appropriate service such as Pharmacy First.
CQC Inspection and report
The practice was inspected by the CQC on the 10th October 2016 and the report has now been published on the CQC website. A copy is available on the below link and also in the practice reception. The practice was rated Good overall and in all areas for providing services that are safe, effective,caring, reponsive and well -led.
West Oak CQC report
West Oak Action Plan
Flu clinics for over 18s are now booking and commence from Monday 19th September, please contact reception to book your appointment. Flus for under 18 will be available in October.
We recommend you have your Flu injection as early as possible to give you the best protection.
You are eligible if you are:
Aged 65 years and over
Have a long term condition such as diabetes, Asthma, COPD, Heart disease, a reduced immune system
For more information visit
www.flu-protect.co.uk or NHS Choices
Please note the following in connection with a test result:
- If the GP or Practice Nurse has asked you to make a follow-up appointment it is NOT necessary for you to enquire about a test result on the telephone. Please allow 10 days.
- If you do not have a follow-up appointment then please telephone reception 10 days after the test to ensure that a result has been received and seen by the GP.
- Alternatively, the GP may have given you specific instructions.
Please telephone after 11 am for a test result
Reception staff are not clinically trained and cannot give you specific details about the result – please do not ask them. They will tell you if the result was normal, if you need to make a further appointment with the GP or if a prescription has been issued.
The telephone problem looks now to have been fixed. We have 2 lines for use when phoning the surgery, 0115 9525320, and 0115 9525321. If there is a delay in answering it will be because reception staff are busy with another call or dealing with people at reception desk.
Newsletter July 2016
There is a paper copy of the latest newsletter you can pick up in the waiting room at the surgery. Otherwise you can read it using the link below.
West Oak surgery Newsletter